It is our goal to make every effort to ensure that you are pleased with the products you purchase on Silverdav ! Since all of our products are digital and cannot be returned, we want to do our best to help you get your purchase up and running.
We are so confident in our products that we offer a 30-day money back guarantee. If you find our products are not compatible, corrupt, or are missing on download we can refund you the price you paid.
As part of our refund policy, you must allow us sufficient time to remedy the problem. Most issues are resolved within 7 days and if we cannot resolve any issue within 7 days we will provide a full refund.
We’re unable to process refunds in the following situations:
- You (or your client) no longer need the purchased product.
- You found another product you like better, or you’ve changed your mind about your purchase.
- You don’t have sufficient expertise to use the product.
- You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed in one of several ways, including “Compatible with” information below the product screenshot, file type, or product description.
- You bought an item by accident, and our system shows that the product was downloaded.
- You feel that the item is of low quality.
- You got charged for a Free Good that expired or is past its promotional date.
- You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or similar issues related to your internet service.
- You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.
- Your product purchase was made over 30 days ago.